Position

DTC Operations Director

Company

A leading Chinese robotics company expanding its North‑American business.

Location

Seattle, WA

Responsibilities

Ÿ   Take end-to-end ownership of strategy and day-to-day operations for North America DTC business (US & Canada). Be accountable for overall GMV, profitability and user growth targets. Develop annual and quarterly sales plans, break down targets across channels (brand website, Amazon DTC, TikTok Shop, etc.), and oversee execution.

Ÿ   Lead product strategy including assortment, pricing, promotions and product lifecycle management. Adjust strategies proactively based on North America market trends and competitor insights. Manage North America supply chain collaboration (inventory planning, replenishment, FBA/FBF fulfillment coordination) to maintain healthy inventory levels and reliable order fulfillment.

Ÿ   Build and lead the North America operations team (operations, content, advertising, user growth, etc.). Set KPIs, manage performance and nurture talent. Establish a data-driven operation system, prepare regular business review reports, and present business updates and key recommendations to senior leadership.

Ÿ   Collaborate cross-functionally with marketing, product, customer service and other teams to drive brand building and improve customer experience in the North America market.

Requirements

Ÿ   Bachelor’s degree or above; MBA, International Trade or Marketing majors are preferred.

Ÿ   Minimum 6 years of cross-border e-commerce / DTC operations experience, including at least 3 years in North America market management with team leadership experience.

Ÿ   In-depth knowledge of North America e-commerce ecosystem (Shopify, Amazon, TikTok Shop, etc.), with solid understanding of platform policies and operational best practices.

Ÿ   Strong business acumen and data analytics skills; able to develop strategies and deliver measurable results using data insights.

Ÿ   Excellent leadership and cross-functional coordination skills. Comfortable working across time zones and multicultural environments. Native-level English or fluent business English for independent high-level business communications.

Negotiable depending on candidate profile